Mom had been at Palm Garden in the past, as well as some other facilities. We are glad we chose to have her return to Palm Garden this time.
She was very well cared for, and while she didn’t want to be there, we knew she needed to follow the PT and OT routines if she was ever to get back to her assisted living home. I don’t remember all the names of the team members who worked with her, but three of them certainly stood out: her main nurse Becky, her main PT Susan, and her main OT Peter. While my sister and I have thanked them each personally, I also wanted to let you know how pleased we were to have them as Mom’s caregivers.
I know Mom complained a lot about being away from her home, about doing the PT and OT, but these folks remained positive and encouraging, using the motivation of her being able to go home to get her to do whatever was necessary to reach the benchmarks that would allow her eventual discharge.
I live several hours away from Gainesville. When I called to see how Mom was doing, Becky was always willing to spend time talking to me about what was going on. I know she has multiple patients to care for, but I am so grateful that I was able to get information from the person most involved with her direct care.
Again, these were not the only 3 staff members who gave Mom TLC. Please let the team know how much we appreciate them.
We hope Mom won’t need rehabilitation or skilled nursing care any time soon, but if she does, we will definitely bring her back to Palm Garden.
I wanted to take a minute to thank you and your fantastic staff for their care of my mother Jean G. in July. She has had several stays Palm Gardens over the years and despite an occasional glitch here or there I have always felt this facility and staff is top-notch. This last stay in particular. The staff was warm, friendly, caring and very professional. I felt a strong culture in the building that superseded previous years. I want to particularly acknowledge Tonya in Social Services and Lynn S. They went above and beyond to be sure we were making the right moves and choices for mom. The PT staff members that worked with mom were outstanding and Emily in the Social Services department was very helpful as well. Though I don’t remember the nursing and CNA staff names, each one that I encountered was polite, professional, and very warm.
I cannot tell you how much it means to family members to know their seniors are being so well cared for. I thank you all profusely and just know that you make a huge impact on patients and their families.
If you ever need a testimonial, I am glad to provide one.
I recently spent a month at PalmGarden, and experienced kindness, support and helpfulness of everyone who works there. All of you made my stay such a pleasant and healing time. I could not have asked for more. I wish to thank all of you.
I am submitting this letter to recognize your outstanding work and response during my Mother’s recent stay at your facility. My Mother was admitted to Palm Garden on October 20, 2019 (Sunday) for rehabilitation (physical & occupational therapy) post-surgery from the Hospital. My Mother’s case was very complicated as she was admitted after a major surgery and several other complicating factors.
You must be recognized for your level of professionalism. Palm Garden is extremely fortunate to have an employee who takes action to ensure the safety and well-being of their patients/residents. We are very thankful for your assistance during my Mother’s recent stay. She is doing well at home now. Again, we want your facility to know about your outstanding performance and the gratitude of our family. My hope is they recognize your efforts.
My former background with the Florida Department of Health, Medical Quality Assurance for 17 years as the Statewide Field Operations Manager qualifies me to recognize your excellent performance! Of course, you did not know this, you simply responded to a family in need.